Refund policy

At You, every piece is prepared with care and attention to detail. We kindly ask you to review our policy before placing your order.

Order Processing & Cancellations

• Once an order has been processed, it cannot be cancelled.

Quality Assurance

• If a product does not pass our internal quality check prior to dispatch, the order will be cancelled and the customer will be notified.
• In the rare case of a defective or damaged item, please report the issue within 24–48 hours of receiving your order.
• Approved claims will be accommodated through store credit (gift cards) only.

Size Information

• We recommend reviewing the size guide carefully before confirming your purchase.
• Exchanges for size are subject to availability.
• Incorrect size selection does not qualify for a refund or exchange. If the requested size is unavailable, the order will remain as originally placed.

Product Care & Colour Disclaimer

• While we aim to display product colours as accurately as possible, slight variations may occur due to lighting and fabric dye.
• All garments are dry clean only. You is not responsible for damage caused by improper washing.

For any further assistance, our customer care team will be happy to help.